Because all apparel items at Sawdust & Ponytails are custom made-to-order through our production partner, we do not accept standard returns or exchanges if you order the wrong size, color, or simply change your mind. Please carefully review our sizing charts provided on each product page before finalizing your purchase.
Changes and Cancellations
Because our system syncs instantly with our printing partner, production begins very quickly. Please email us at support@sawdustandponytails.com immediately upon placing your order if you need to make changes. Once an order enters the printing queue, it cannot be canceled.
Damaged or Misprinted Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Lost Packages
For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. We will cover the costs of shipping a replacement order to you if the carrier confirms the package was lost.
To start a return, or report a lost package, you can contact us at support@sawdustandponytails.com.